Have to Pay Appointment Again for Lab Result

Our delivery

Your health and safety is our top priority. Throughout this pandemic, we at LifeLabs had to make adjustments similar to many other health care organizations in gild to respond to the challenges presented by COVID-19; and while some adjustments accept been made in how we serve you, our commitment to providing prophylactic, caring, and accessible diagnostic lab testing to Canadians remains unshaken.

We have fabricated a few changes at our collection sites in lodge to safely and efficiently serve y'all. The following below outlines some of those changes forth with what you can look during your adjacent visit with united states of america, and how you lot can set for it.

Planning & preparing for your next visit

Step 1: View our safety plan here to larn how we're keeping you lot and our employees safe during this pandemic. Please note that while restrictions are lifting in public settings in certain provinces, confront masks will remain mandatory in clinical settings, such every bit our Patient Service Centres, until further notice to ensure the health and rubber of all customers and employees.

Step 2: Plan alee past booking an appointment online.

To aid reduce lineups and wait times, we are request customers to book appointments in advanced online. To accommodate this, nosotros have significantly increased number of available date slots at our locations.

Some tips for booking appointments:

• While mornings may be preferable to some, at that place are oftentimes appointment slots available at many locations during the mid-day hours.
• If yous are booking an appointment with your medico, and anticipate you will too need a exam, we encourage you lot to book an appointment at LifeLabs in advanced when you volume an date with your doctor'due south office.
• If you are unfamiliar with our appointment booking platform online, you can ask a family unit member to volume an date online on your behalf.
• A note for LifeLabs Genetics customers (i.e. Panorama NIPT prenatal patients): Delight contact our Genetics Helpline at i-844-GENEHELP (1-844-262-4357) if you crave urgent or time-sensitive testing, such as the Panorama NIPT Prenatal test, and are unable to book an date within the side by side 2 business organization days.

If you are booking an appointment for yourself:

1. Visit lifelabs.com, and click 'Book Appointment' in the peak menu.
2. Select your province, then click 'Volume Appointment'. Search for the location nearest you lot and click book appointment on your chosen location.
3. Click 'Next' after reading engagement instructions.
4. Then select the available appointment and time convenient for you lot, click 'Adjacent'.
5. You're and so booked!

If you are booking an appointment on behalf of a family fellow member:

1. Visit lifelabs.com, click 'Location Finder', OR, visit myresults.lifelabs.com and click 'Location Finder'
2. Find your location, and so click 'Book Appointment'. Then click 'Next' after reading appointment instructions.
3. Select the bachelor data and time they want to book, click 'Next' again.
4. You can either log into your existing account, or create a new one on behalf of them. Once all the information is confirmed, you can enter their proper name for the appointment. So only confirm the appointment!

About LifeLabs Appointment Centres

Some of LifeLabs patient service centres are operating at LifeLabs Appointment Centres. At these locations, we are requiring customers to book an engagement in advanced.

To notice out if your location is operating equally an Appointment Middle, please search your location via our Location Finder.

Please note that walk-ins will not exist turned abroad. Instead, walk-in customers that nourish these Engagement Middle locations volition be converted to appointments for a afterwards time.

We aim to accommodate walk-ins with an appointment within the aforementioned day. If yous require an urgent exam, or are an elderly, vulnerable, or immunocompromised patient, we will escalate our services to accommodate you as before long equally possible when you arrive.

If yous are a walk-in that is converted to an appointment for later in the day, you may expect in your car, at a nearby coffee store, or in any location that allows for proper concrete distancing. You volition not lose your spot in line. If you accept whatever mobility issues or health conditions that prevents you lot from waiting elsewhere, you may wait for your turn in the waiting room.

If the facility has reached its maximum capacity for the solar day, we will provide yous with the data to complete your test at another nearby location; or yous can book an appointment for another solar day.

If a reckoner or the online service is not available to you, please phone call:

• 1-877-849-3637 for Ontario
• 1-800-431-7206 for B.C.
• i-888-333-0222 for Saskatchewan

For more information about our appointment services, delight see the FAQs beneath.

Please notation that locations that are not designated as LifeLabs Appointment Centres will have walk-ins, appointments, and Save My Spot users every bit normal.

Step 3: Have your requisition ready for your date.

You can either bring a printed copy with yous, or email your electronic requisition to the dedicated email address based on your province inside 24 hours of arriving for your engagement:

• BC: mailmyREQBC@LifeLabs.com
• ON: mailmyREQON@LifeLabs.com

Please ensure you include your legal offset name and last name every bit the subject line.

Your health intendance provider can also e-mail LifeLabs your requisition:

Nosotros are request health care providers to electronic mail a PDF copy of the requisition to the dedicated email address:

• BC: PatientREQSBC@lifelabs.com
• ON: PatientREQSON@lifelabs.com

*Wellness intendance providers are encouraged to visit our Wellness Care Providers folio for more data on sending requisitions.

Footstep 4: Face masks are mandatory to ensure the health and safe of all customers and employees. Take your face mask ready to take with y'all.

In alignment with Public Health Bureau of Canada, exceptions for confront masks include:

• If y'all have a medical condition such equally respiratory issues
• If you are physically unable to put on and remove your mask.

Pace v: Delight arrive on fourth dimension for your date, but practise not arrive earlier than 5 min earlier your appointment to help reduce book and support physical distancing in our facilities.

Please be brash that customer book may bear upon our collection centres' power to maintain physical distancing at all times. To support our rubber measures, we inquire customers who are able to await outside the facility or in their car later on they have been checked in past a staff fellow member.

Click here for more information on how to set for a test

When y'all arrive

Sanitize your easily & clothing a mask

When you arrive, please sanitize your easily and wear a mask while in our facility and/or while continuing in line to assist ensure your safety and the rubber of others around you, especially in situations where physical distancing isn't always possible.

Avant-garde registration with our greeter

Many of our locations will have a staff member assigned to greet you and help ensure your visit goes smoothly. Upon arrival, our greeter will register yous and ensure you are in the queue, likewise as:

• Ask COVID-19 screening questions
• Confirm appointments & Salve My Spot users
• Confirm requisitions (if your requisition was emailed or if yous have a hard copy)
• Manage space in waiting rooms

Proactive Screening

We are screening anyone who visits our patient service centres. Upon arrival, y'all will be asked a few questions to make up one's mind if you screen positive for COVID-19. Even if you lot screen positive, you will still be served, only given a mask to wearable if you do not have one, isolated from others, and candy at an accelerated rate.

Our greeters will ask y'all the post-obit questions:

1. Have y'all had a fever, coughing, sore throat, runny nose, headache or difficulty breathing in the past 14 days?
2. Have you had contact with a confirmed or probable case of COVID-19 in the past 14 days?
3. Have you been recently instructed to self-isolate/quarantine past local public health government due to travel or contact history?
4. Did y'all or your physician electronic mail or fax in your requisition?

Physical distancing

While physical distancing requirements have been removed in alignment with Public Health recommendations, we encourage customers to respect the comfort levels of others who may prefer to practice additional caution.

Sanitation

Proper sanitation always remains one of our acme priorities to ensure anybody'southward health and safety. We're request all customers to sanitize their hands upon inflow, merely nosotros likewise have many cleaning measures in place such as:

• Decontaminating rooms and equipment immediately after servicing a customer.
• Regular cleaning of any surface that is ofttimes touched past customers (i.e. door handles, coat hangers).
• Decontaminating washrooms immediately after information technology is used by a customer that screens positive for COVID-19.

Spread kindness, non COVID-xix

Over the last several months we take seen the prevailing spirit of kindness, pity, and community as we all deal with the unprecedented nature of COVID-19; even so, recently, nosotros have been troubled past an increasing number of physical, verbal, and racial attacks on our frontline employees.

At LifeLabs, we have zero-tolerance for aggressive or disrespectful behaviour, harassment or bigotry of whatsoever kind. Our employees are held to this standard and expected to care for everyone with respect, kindness and understanding. Nosotros ask that you treat us in the same way. After all, we are all in this together, so in the words of Dr. Bonnie Henry, B.C, Primary Public Health Officer: "Please Be Kind, Be Calm, and Be Safety."

Important information well-nigh COVID-nineteen testing

Delight note that our Patient Service Centres in British Columbia and Saskatchewan practise non collect specimens for COVID-19 testing.

Drove services will be made available at a limited number of LifeLabs locations past appointment only for both asymptomatic and symptomatic individuals in Ontario Peel Region. COVID-19 sample drove services will be available at the LifeLabs located at 3427 Derry Route East, Mississauga, ON, from 11am – 7pm, Mon-Sat (closed on long weekends.)

For information about how to access COVID-nineteen testing in other locations and provinces, delight first past visiting local provincial self-assessments tools online (see links beneath) to determine if you require testing, and follow the directions provided.

Ontario

British Columbia

Saskatchewan

We look forward to seeing you!

*Disclaimer: LifeLabs is accepting requisitions via email to back up our customers who present to a Patient Service Centre with an electronic requisition.  There is a risk of inappropriate disclosure when emailing a requisition from a public email domain.  The patient is responsible for the security of the electronic re-create of the requisition when information technology is on their mobile device or when it is emailed from the patient's public email domain to LifeLabs. LifeLabs will maintain the security of the requisition when it is received by LifeLabs.

COVID-nineteen antibody testing now available

LifeLabs is pleased to offer its COVID-19 antibody exam, helping customers and their health care providers assess and determine prior COVID-nineteen infection.  Antibody testing, also referred to equally serology testing, tin can as well help individuals and their health care providers understand if they've had prior infection or exposure to COVID-xix—fifty-fifty if they were asymptomatic. Please visit our COVID-19 Antibiotic Test product page for more information.

Frequently Asked Questions

Nearly COVID-19

1) What is the coronavirus?

This novel virus belongs to the family of coronaviruses. Coronaviruses form a large family of viruses, and the illnesses they cause can range from common cold to more severe diseases such as the Eye Eastward Respiratory Syndrome (MERS) and Severe Astute Respiratory Syndrome (SARS). For more information about COVID-19, please visit Public Health Agency of Canada.

2) What are the symptoms of coronavirus?

Symptoms for the Novel Coronavirus can include:

• fever;
• cough; and
• difficulty animate.

If you have experienced any of these symptoms, avert contact with others and contact your local public health unit.

For information about how to access COVID-nineteen testing, please commencement by visiting local provincial self-assessments tools online (see links below) to determine if yous crave testing and follow the directions provided.

• Ontario
• British Columbia
• Saskatchewan

three) I'm worried I may have been exposed or contracted the coronavirus. What practice I practice?

Please contact your local public health unit for further assessment and consultation. As this situation continues to change apace, please visit the Public Wellness Agency of Canada's website (PHAC) for the virtually upward-to-date information on cases and actions implemented for protection.

4) Who can I contact if I have further questions?

Test Availability

1) What tests are bachelor for patients at LifeLabs PSCs?

Every bit community manual of COVID-nineteen escalates, nosotros are less likely to know which patients could be at risk for having COVID-19, every bit some patients could be asymptomatic carriers of the virus. Equally such, nosotros are restricting some tests and adjusting our testing protocols for all patients to ensure staff and patient safety.

We can do the following tests for all patients, regardless of a negative or positive screen:

• Routine claret collection
• ECG
• Urines
• Glucose tolerance testing
• Lactose tolerance testing (ON only)
• Drug Screens (DOT, non-DOT, chain of custody)

We will not collect the following samples at our PSC, but can take a specimen driblet off:

• Sputum
• Buccal swabs
• Breath tests

two) Are you lot performing the Helicobater pylori jiff exam?

Consequent with recommendations from provincial ministries of health that all non-essential wellness care services exist delayed until after the COVID-nineteen pandemic, we are non offering Helicobater pylori breath tests at this time.

3) Are you lot performing fecal immunochemical testing (FIT)?

Service in B.C.:

LifeLabs is pleased to share that we volition resume distributing and collecting FIT kits in coordination with the BC Cancer Colon Cancer Screening Plan, starting on June 8. FIT collection kits are bachelor in labs across British Columbia.

If you have a requisition, you can visit a LifeLabs PSC to pick one up. If yous picked up a FIT collection kit before testing was suspended due to COVID-19, you can now complete the examination and return it to a LifeLabs PSC.

Before collecting your sample, please check the expiry appointment located on the label of the kit. If the kit is expired, please return information technology to the lab and enquire for a new one, and ensure you bring your requisition with yous. If you've already picked upwardly a FIT and completed it, at present is the time to return the used FIT collection kit to the lab for safe disposal. Permit the lab know your specimen was collected earlier the suspension and you will be provided a new FIT collection kit to repeat the exam.

Please ensure you lot bring your requisition with yous to obtain your replacement kit. We are pleased to restart this important testing for patients from across BC. Please visit BC Cancer Screening for more than information.

Ontario service:

Consistent with recommendations from provincial ministries of health that all non-essential health intendance services exist delayed until afterwards the COVID-xix pandemic, in Ontario LifeLabs has paused mailing new fecal immunochemical testing (FIT) collection kits used for colorectal cancer screening.

If you received a FIT collection kit before nosotros paused mailing the kits due to COVID-19, you lot can complete the test and render information technology to a LifeLabs patient service heart, or return via Canada Mail.

4) Will you be offering Glucose Tolerance Test (GTT) during this time?

Yes we are offer Glucose Tolerance Testing, and take additional protocols to ensure social distancing and limiting the time spent at our PSCs.

five) How practise I pay if I have to pay for a examination?

We are simply accepting contactless payments (i.eastward. chip, swipe, or tap your debit/credit card). We are non accepting cash as function of our measures to reduce contact betwixt patients and employees and forbid farther spread of COVID-xix.

General Service

ane) Why are yous reducing the hours and temporarily closing some of your locations?

LifeLabs is focusing our resources on supporting the wellness care system where it is needed most, and ensuring we can maintain service over the adjacent several months with a global shortage of protective equipment for our frontline employees. In order to do so, we are both adjusting hours and temporarily closing a portion of our Patient Service Centres (PSCs).

Some locations have already adapted their hours, and more will temporarily shut or reduce hours in the side by side few days. Nosotros encourage y'all to visit locations.lifelabs.com for the most up-to-appointment data on hours of service and temporary closures, and to find an alternative LifeLabs location closest to yous.

ii) What locations will be airtight? Which locations have reduced hours?

three) When will the locations resume normal operating hours?

We volition actively assess this as the situation continues to evolve, but we volition do our best to ensure the continuity of service to our customers.

4) Are y'all all the same accepting walk-in patients?

Nosotros are currently accepting walk-in patients, but encourage y'all to utilise our Appointment Booking or virtual check-in app – Save My Spot – to limit fourth dimension spent at our locations, in keeping with the global endeavor to practice social distancing. We are actively monitoring this practice and brand changes in future to promote social distancing.

Please note some of our locations operate equally appointment centres, which require appointments for service. At these locations, we accept likewise increased our appointment capacity to let for more appointment slots.  To place if a location near y'all is an appointment eye, visit our location finder.

If a location is not designated every bit an appointment heart, walk-ins and Save My Spot users are serviced normally.

Locations that are designated every bit date centres will catechumen any walk-ins to appointments for a later time. If a walk-in cannot be accommodated within the same day, they can book an appointment online or via telephone; or, they will be provided the option of an alternate location nearby that can conform walks-ins for that twenty-four hour period.

Elderly, immunocompromised, and other vulnerable customers with urgent tests will be accommodated as soon as possible. Please let a staff fellow member know if yous require farther support such as seating when you make it.

five) I have a wellness condition. Practice I have to wait outside the facility?

Any customers that have a health condition or mobility effect are welcome to wait in our waiting rooms until their appointment. Please let a staff fellow member know if you require further support such as seating when you arrive.

half dozen) What do I do if I demand to drop off a sample?

You can either book an appointment or walk in to drop off a sample. A greeter or staff member at the front desk will enquire you our proactive screening questions before accepting the sample.

7) Why was I still waiting even though I was entered in the queue, and came back at my assigned time?

Nosotros capeesh your patience and agreement as we adapt to these new changes in our operations. While we are working difficult to ensure customers are being seen at their designated times, there may be some delays due to volume and our new preventative measures to ensure the health, safety, and well-being of all our customers and employees.

viii) Do I need to line up if I've booked an engagement? Can I simply walk in?

We are asking all customers to wait in line for a member of our staff to annals you, check yous in, and screen y'all for COVID-xix. All customers will exist screened for COVID-19 earlier being seen for testing. If you have booked an date, yous will non lose your time or spot in line.

Engagement Centres & Appointment Booking

one) What is an Appointment Eye? Can I yet walk in?

As part of our efforts to reduce long lines and wait times, LifeLabs has defended some of its facilities to operate equally appointment centres, which crave appointments for service.

At these locations, nosotros have also increased our appointment capacity to permit for more appointment slots.  To identify if a location about you is an date centre, visit our location finder.

If a location is not designated as an appointment heart, walk-ins and Salvage My Spot users are serviced normally.

Locations that are designated equally appointment centres will catechumen whatsoever walk-ins to appointments for a afterward time. If a walk-in cannot be accommodated within the aforementioned day, they can book an appointment online or via phone; or, they will be provided the selection of an alternate location nearby that can accommodate walks-ins for that day.

Elderly, immunocompromised, and other vulnerable customers with urgent tests will be accommodated equally soon as possible. Please let a staff member know if you require further support such as seating when you lot make it.

2) I don't have a smart phone or computer. How do I brand an appointment?

Y'all can call our customer service line and i of the representatives would exist happy to arrange an appointment for y'all.

If a location is not designated as a LifeLabs Appointment Middle, y'all tin can either walk in or use Relieve My Spot.

To decide if a location is an Date Middle, please check through our Location Finder.

iii) I don't accept an account and exercise not know how to book an appointment.

If you call our client service line, 1 of our reps can assistance walk you through the process of setting up an business relationship and booking an date.

4) What are the steps for booking an appointment online?

If y'all are booking an appointment for yourself:

1. Visit lifelabs.com, and click 'Book Appointment' in the superlative menu.
2. Select your province, then click 'Volume Appointment'. Search for the location nearest you and click book engagement on your called location.
3. Click 'Next' after reading engagement instructions.
4. And then select the available date and fourth dimension convenient for you, click 'Next'.
5. You're then booked!

5) Can I book an appointment on behalf of a family unit member?

Yeah. If y'all are booking an appointment on behalf of a family unit member:

1. Visit lifelabs.com, click 'Location Finder', OR, visit myresults.lifelabs.com and click 'Location Finder'
2. Find your location, then click 'Book Date'. Then click 'Next' after reading appointment instructions.
3. Select the bachelor data and time they want to book, click 'Adjacent' once more.
4. You tin either log into your existing business relationship, or create a new one on behalf of them. One time all the information is confirmed, y'all can enter their proper noun for the appointment. Then simply confirm the date!

6) Why am I non able to use Salve My Spot at this location anymore?

The location you're looking for may have temporarily transitioned to operate as a LifeLabs Appointment Centre.

Save My Spot customers are treated as virtual walk-ins, and because these locations are only accepting appointments, nosotros cannot employ the Salvage My Spot awarding, every bit this would bear on the look times for customers.

If the location (in any province) is not designated as a LifeLabs Engagement Centre, but still does non have Save My Spot available, this could exist due to the facility reaching it maximum chapters for walk-ins on that given day.

vii) There's however a lineup. Will I miss my appointment if I'grand stuck in line?

You will not miss your appointment if y'all are in line. When you lot make it at a LifeLabs location, a member of our staff will regularly cheque the lines to confirm who has booked appointments to ensure they're properly entered into the wait queue.

You lot will not miss your engagement if a staff member has not confirmed your info at your exact appointment time.

8) Why do I have to lineup outside your location when I have an date booked?

For the safety of our customers and employees, we have a number of COVID-xix protocols in place that must be followed. Ane of those processes is the COVID-19 screening questions. All customers must lineup to bank check-in with a member of our staff and exist screened prior to their appointment.

9) Is in that location a reason there are no appointments are available for several days at this location?

Some of our locations serve unique demographics, and are located in a densely-populated surface area, virtually a retirement home or seniors' community, or are in a rural community and cover a larger span of the area's population.

At some of these locations, our appointment slots are quickly being booked up to our maximum capacity. However, we are working on hiring additional staff as well as increasing appointment slots in the almost future to offer our customers more options for accessible appointments.

We capeesh your patience equally we proceed to adapt and work through this.

x) I demand to book an fourth dimension-sensitive test with LifeLabs Genetics (i.e. Panorama NIPT Prenatal test), but there are no appointment slots available in the next ii business days. Who do I contact?

Please contact our Genetics Helpline at one-844-GENEHELP (one-844-262-4357) for further support in booking an appointment.

Sending Requisitions

1) How practise I transport you my requisition? What if I don't accept a printer to bring a newspaper re-create?

Equally many health care practitioners are seeing their patients "about" for social distancing purposes, we are experiencing a rise in electronic requisitions, which nosotros previously did not have.

To support these social distancing efforts, we take implemented a process to have electronic requisitions at the time of your visit.

If you tin can impress a re-create of the requisition and bring it forth nosotros enquire that you please bring in a printed copy, otherwise please follow the steps beneath:

Forward a PDF copy of the requisition to

Ontario : mailmyREQON@LifeLabs.com

British Columbia : mailmyREQBC@LifeLabs.com

Employ your legal showtime name and terminal name as the subject line

(Annotation: DO NOT include any SIN numbers, health carte du jour numbers or credit carte data in the electronic mail)

Notify the front desk-bound employee when this has been sent. We recommend that y'all do not send electronic requisitions more 24 hrs ahead of your date.

For privacy purposes, requisitions that are not processed volition be purged at frequent intervals.

Disclaimer: LifeLabs is accepting requisitions via email to back up our patients who present to a Patient Service Centre with an electronic requisition. There is a take a chance of inappropriate disclosure when emailing a requisition from a public email domain. The sender is responsible for the security of the electronic copy of the requisition when it is on their mobile device or when it is emailed from their domain to LifeLabs. LifeLabs will maintain the security of the requisition when it is received by LifeLabs.

two) I sent my requisition a while ago, but when I arrived for my engagement it was not ready.

Depending on patient volumes, we may feel delays in receiving emailed requisitions. Our greeters are there to regularly check for processed requisitions, and will help you book some other appointment should yous accept to return at a later engagement. We appreciate your patience and cooperation.

Salve My Spot

i) Where practice I get the Salve My Spot app?

2) How do I apply the Salve My Spot app?

It'due south very easy! Once you lot have downloaded the app from Google Play or the Apple shop, open the app from your smart phone menu, enter in your location and the app will provide diverse location options for you lot. Each location has a dark-green box indicating the approximate wait time. Simply select the location with the wait fourth dimension that works for you lot, enter your proper name and phone number, click 'bank check in', and yous've officially saved your spot!

3) I can't use my data. How do I know when it'south my turn?

We volition provide you with an estimated render time. Please render at that time, but keep in mind that information technology is an judge.

4) Why should I use Save My Spot if I'm nevertheless placed behind walk-ins and nonetheless have to wait a while in the facility?

The advantage of using Save My Spot is that it will help you wait from afar, while still maintaining your place in line. Because of new COVID measures, you will have to wait to be screened, and may take to expect a few boosted minutes   Nosotros are continuously updating our estimated wait times to reflect all additional screening and precautionary duties required past our staff as part of our new normal due to COVID-19. Thank you for your patience while we try to improve this experience with accurate look times

five) After I've been entered into the queue, if I'chiliad not back in time, how long will you wait for someone to return at their scheduled time?

We will accept a 5-infinitesimal elbowroom for customers to return at their scheduled time.

6) I've never used online date booking or Save My Spot. Why should I use them?

We encourage you to apply online appointment booking or Save My Spot, every bit it helps manage book in our locations, and you spend less time waiting in the building.

Plus, if y'all utilize Salvage My Spot to check in online, you can wait from your car and come to the front end when your fourth dimension is up.

Delight annotation that wait times are estimate and tin can vary depending on the book we are experiencing.

seven) I used Salvage My Spot and I nonetheless waited for a while in the facility.

While we strive to maintain authentic wait times in our queue, wait times are estimate and can vary depending on the volume of patients.

Customer & Employee Safety

1) How are y'all keeping patients and employees safe at your Patient Service Centres?

Following communication and recommendations from the Public Wellness Agency of Canada (PHAC), our customer-serving employees will continue to vesture personal protective equipment for droplet precautions, which includes middle protection, masks, gloves, and gowns.

We are actively screening patients as they enter, post-obit the guidelines provided by the Public Wellness Agency of Canada. If it is adamant that the patient may have been exposed to COVID-xix, employees will brainstorm a special infection-control protocol including:

• Immediately providing the patient with a mask
• Isolating them from other patients
• Serving the patient as speedily as possible; and
• Decontaminating the space after the patient has left.

Further, we are asking patients to use our Date Booking or virtual check-in app – Save My Spot – to limit fourth dimension spent at our locations, in keeping with the global endeavour to do social distancing.

We are also piloting a new process to limit the number of customers we serve at whatsoever once past registering customers at the entrance and request customers to wait outside if nosotros are not able to provide immediate service to further protect customers and staff.

2) Why are your employees wearing middle protection, masks, gloves and gowns when providing service?

Our employees are trained to wear Personal Protective Equipment (PPE) when there is an escalated risk of transmission for whatever illness, including the mutual cold and flu. With the recent confirmation of community transmission of COVID-19, we are asking our employees to apply universal precautions and wear PPE for all patients.

iii) I saw an employee that wasn't wearing a mask. Are there situations where an employee can remove their mask?

Following the guidelines from health regime, an employee is permitted to remove their mask when working behind a plexiglass barrier.

The plexiglass barrier is an technology control and an culling to wearing PPE to protect from droplets produced by cough and/or sneezing.

If an employee leaves from behind the plexiglass bulwark, they are required to put a mask dorsum on.

4) What is the screening process currently in place at LifeLabs Patient Service Centre locations?

Nosotros are actively screening all customers at our Patient Service Centres. You lot may notice a line-up or filibuster before inbound every bit employees enquire customers whether they're experiencing any respiratory symptoms and other screening questions as directed by the Public Health Agency of Canada.

If the screening process determines that a customer may have been exposed to the virus, employees will brainstorm a special infection-control protocol including:

• Immediately providing the customer with a mask
• Isolating them from other patients
• Serving the patient as quickly as possible; and
• Decontaminating the space afterward the patient has left.

We are likewise piloting a new procedure to limit the number of customers nosotros serve at whatsoever one fourth dimension past registering customers at the entrance and asking customers to wait outside if we are non able to provide immediate service to further protect customers and staff.

5) What else are yous doing to support patients' health?

To help ensure that Canadians are nevertheless able to admission medical care throughout the pandemic, many wellness care providers are offering virtual consultations through video and phone. Every bit a trusted health care partner, LifeLabs offers a variety of solutions that support required medical testing stemming from virtual consultations. Please speak with your health intendance provider about options.

6) How do you service customers in a vulnerable population or immunocompromised?

Patients who are immunocompromised, or considered vulnerable population, are strongly encouraged to utilize our Appointment Booking and Save My Spot app when planning a visit then they can limit the time spent at our locations.

In our screening process, patients are asked to indicate if they are immunocompromised or are otherwise in a vulnerable population. We will have several proactive actions to ensure patient rubber and well-being by providing a mask, isolating patients from other individuals at our location, and expediting service.

7) What is considered a vulnerable population?

The Public Wellness Agency of Canada defines vulnerable patients related to COVID-19 as anyone who is:

• An older adult
• At take a chance due to underlying medical conditions (e.thousand. heart affliction, hypertension, diabetes, chronic respiratory diseases, cancer)
• Meaning
• At risk due to a compromised immune organization from a medical status or treatment (east.g. chemotherapy)

More than information is bachelor on the Public Health Agency of Canada website.

8) I receive service from your mobile team. How do I know I'm safety?

Whatever precautions nosotros have implemented at our facilities are also applied to our mobile units.

Confront Masks

1) Should I clothing a mask to my engagement?

Yes. As part of our safety precautions, face masks are mandatory at all of our locations. Customers must clothing their face mask at all times in the facility and while standing in line outside the facility. If you practise not take a mask, we volition provide you with one.

ii) Why practise I have to article of clothing a mask in your location if mask restrictions have lifted in my province?

We understand that restrictions are lifting in many provinces, however, masks are nevertheless required for health care settings to ensure the safety of all patients and wellness care employees.

More data can exist institute through Public Wellness Agency of Canada's website.

3) If I'm wearing a mask, do I still need to practice concrete distancing?

Yep, as much as possible. At this time, masking lone does not supercede the need for physical distancing. Masking is some other method meant to compliment other controls such every bit paw hygiene and physical distancing. Please continue to maintain physical distancing at all times while at our sites.

4) Are there exemptions to wearing a mask?

Children under two or individuals with health atmospheric condition such as respiratory issues do not take to wear a mask

five) What if I'k vaccinated?

At this time, all customers are required to wear face masks within our locations to support the health and safe of all customers and employees. These requirements are within alignment of Public Health measures.

six) Will I still receive service if I tin't wear a mask?

If you screen negative for COVID-19 and cannot habiliment a mask (run into exemption qualifications), you volition withal receive service.

If you lot screen positive for COVID-nineteen and will not wear a mask, we volition be unable to provide service.

seven) Why are you request patients to wear a mask?

Face masks are mandatory at all of our locations to ensure the health and safety of everyone in our facilities. This supports our other measures to ensure health and safe in situations where physical distancing may not be possible.

8) I saw someone non wearing masks in your facility, why are you lot non enforcing the rule?

We volition all the same provide service to customers who are unable to wear a mask for medical reasons (or to children under two), and if they screen negative during our Agile COVID-19 Screening procedure before they enter the facility.

9) Is it safe in your facility if not all customers are wearing a mask?

We sympathise your concern. Since face masks are mandatory at all of our locations, the risk for exposure to COVID-nineteen is low if we are serving a customer who is exempt from wearing a mask for medical reasons (see exemption qualification FAQ above).

We as well have additional rubber measures in place such: as physical distancing, thorough and regular disinfection processes, and employees wearing all required PPE.

COVID-xix Testing

one) How many samples is LifeLabs testing for COVID-xix? Volition you lot be increasing capacity?

With the number COVID-19 cases rising every twenty-four hour period, nosotros know that fast and reliable testing is disquisitional to getting Canadians their results and critical to our national response to this pandemic, and we are proud to be part of Canada's fight confronting COVID-19.

We accept the capacity to exam thousands of samples every 24 hours, and nosotros are currently testing 24/7 at our labs.

2) Tin can I receive my COVID-19 examination results on your patient portal if yous tested my sample?

In British Columbia, we are distributing COVID testing results nerveless and/or tested by nearly all organizations (see listing beneath) providing testing in the province through our online results portal – world wide web.myehealth.ca:

• BC Centre for Disease Command
• Vancouver Coastal Health Authority
• Fraser Health Authority
• Providence Health Care
• BC Children'southward and Women's Infirmary
• Northern Wellness Authority
• LifeLabs

In Ontario, exam results are provided to Public Wellness Ontario and to the ordering physician through the Ontario Laboratory Data Systems (OLIS).

We are working with government on streamlining this process to make results available on our online results portals utilized past 3 million Canadians to access their lab test results.

3) Do y'all offer patient paid COVID-19 PCR testing?

In British Columbia

Due to the rapid increase in public wellness and private testing this autumn, LifeLabs is currently focusing on serving existing customers to ensure acceptable service levels.  As a upshot, nosotros are not able to provide individual pay COVID-19 PCR swab testing to you at this time.

Those that require COVID-xix PCR swab testing for travel or other purposes should contact the clinics listed hither for testing.

We apologize for whatever inconvenience this may crusade. We are in the process of increasing our testing chapters and promise that we will be able to offer COVID-19 PCR swab testing more broadly in the most futurity.

In Ontario

Due to the rapid increase in COVID-19 lab testing, LifeLabs is currently focusing on serving existing customers to ensure adequate service levels. As a outcome, nosotros currently do not offer private pay COVID-19 PCR testing. Customers that crave COVID-19 PCR testing for travel or other purposes should visit the Public Health website for more information.

Supply Direction

1) Who manages the global supply chain for personal protective equipment?

The Ministry of Health is working with health care organizations to monitor and manage the constrained global supply chain for personal protective equipment. The Ministry works with partners from across the supply concatenation, as well as local manufacturers and distributors, to secure additional supplies and equipment, including PPE.

two) Who distributes the supplies, and how are they distributed?

The Ministry building of Wellness is working with health care organizations to monitor and manage the constrained global supply concatenation for personal protective equipment. The Ministry building works with partners from beyond the supply chain, also as local manufacturers and distributors, to secure additional supplies and equipment, including PPE.

three) What does someone do if they're in need of supply?

The Ministry is encouraging all organizations to go along working with their regular suppliers. We're asking anyone in demand of supply to connect with the appropriate Ministry building contacts in their region.

COVID-19 Antibiotic Serology Testing

1) What is the COVID-19 Antibody (Serology) test?

Antibodies are proteins generated by the immune response to infections. They accept many anti-viral functions, such as preventing viral entry into host cells. The antibodies can be produced even if a person has few or no symptoms during the infection.

COVID-19 antibody test detects antibodies reactive to SARS-CoV-two viral proteins. This test tin be used to assess recent or previous infection with SARS-CoV-2. This exam is most accurate when sample is collected 3-4 weeks after onset of symptoms or 3-4 weeks later on exposure.

At this time, it is non known if the presence of antibodies to COVID-19 means you are allowed to the virus and protected from re-infection. Importantly, it is not known how long antibody response to COVID-19 virus lasts. Based on current studies, antibodies to COVID-nineteen virus can be detected up to 4 months post-exposure, but levels vary depending on private immune response as well equally illness severity, with levels college in severe and lower in milder/asymptomatic cases.

For more data, delight visit our COVID-19 Antibiotic page.

2) When to consider COVID-19 Antibiotic Testing

If you suspect that y'all previously had COVID-19, even if yous never showed symptoms or signs of illness, your healthcare provider tin club an antibody test to appraise contempo or prior infection. Antibiotic responses to the virus have some time to develop and vary between individuals.

For well-nigh authentic results (results with highest sensitivity) it is recommended the antibody test is ordered 3-4 weeks post-onset of symptoms or post-exposure. Yet, based on electric current studies, antibodies to COVID-19 virus can exist detected upwardly to 4 months post-exposure.

For more than data, please visit our COVID-nineteen Antibiotic page.

three) How can I go the COVID-19 Antibody Exam?

To go tested for COVID-xix antibodies, talk to your healthcare provider and accept them provide you a signed test requisition class. If you are consulting your physician via phone / virtually, yous can request them to email y'all a PDF of the requisition course. You can and then visit a LifeLabs patient service centre (PSC) to go your blood sample collected and pay for the COVID-19 antibiotic exam. Appointments are recommended, although walk-ins are welcome.

You besides accept the pick to pre-pay for this test online. We will email you lot an electronic requisition that is pre-filled with your information. Yous must go this e-requisition signed by your healthcare provider, prior to visiting a LifeLabs PSC to get your claret sample nerveless.

For more than information and to learn how to lodge, please visit our COVID-19 Antibody page.

iv) Can I get the COVID-19 antibiotic examination anywhere?

You can admission the test at whatever LifeLabs location in BC or Ontario. Delight note this test is not bachelor through LifeLabs in areas that do non have a LifeLabs location. For more information near where to admission a serology test, please visit Public Health Ontario or BC Centre for Affliction Command.

5) Is the LifeLabs Antibiotic test adequate for the new requirements to travel to China?

The LifeLabs COVID-19 antibody blood exam is acceptable for the requirements to travel to China*. Customers are responsible for knowing and meeting all other weather of travel to their destination.

* The current examination meets the requirements, notwithstanding, those requirements may change. The customer accepts the adventure of this modify. LifeLabs volition not exist liable to the customer for such a change.

6) What is the difference betwixt the COVID-19 diagnostic molecular (PCR) examination and antibody test?

LifeLabs offers two COVID-xix tests.

The molecular test (e.g. polymerase concatenation reaction (PCR)) detects SARS-CoV-2 genetic material and is used to diagnose an agile COVID-xix infection. A sample type used in molecular testing is a nasopharyngeal (NP) swab.

The COVID-19 antibody test is a claret examination to detect antibodies to the virus. Results of the test testify whether you had a recent or prior COVID-19 infection. The antibody exam is not to be used for diagnosis of active COVID-19 infection.

For more information, please visit our COVID-nineteen Antibody folio.

7) Practise yous offer any bundles of COVID-19 PCR and serology testing?

We exercise not provide a bundled pick of COVID-19 PCR and serology tests at this time.

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Source: https://www.lifelabs.com/covid-19-updates/patient-information/